Great article by Jennifer Horowitz
Social media helps you connect and establish trust. Any one social media activity may not lead directly to
a sale in any given moment, but it helps you establish a presence online; and in your prospects mind. If you
get yourself out there and share information, you will improve your following and have a base of people that
trust you that you can market to.
I think the more the Web 2.0 develops the more selling will be about conversations. Rather than "pitching" to the public, effective sales and marketing will be the ones who take the time to establish a connection and that will be done via conversations. Isn't it the basics of sales anyway?